(Learn how to track and how deliveries will be made once goods get to Nairobi on this page)

First-Timers

Please note that you need to create an account with us in order to be able to receive notifications to do with your packages. Be sure to read “Step 1” located on this page before getting started.

Shipping Address

Our shipping address is available on the home page and the USA to Kenya - $15.00 Per Kg page. Once you have this address, you can forward your shipments to us or deliver in person at the front desk.

Forwarding

We ship goods out every Saturday. Cutoff time is Sat 7:00pm EST. In the case that you want your goods shipped later, just let us know by Friday morning. If you need used goods e.g. electronics tested, let us know

Shipping Charges

Only $15.00 per kilogram of the weight (real weight only. Dimensional weight not applied). No extra charges. Shipment every Saturday. Delivery within 2 weeks. Tracking number provided

Payments

You can pay for your goods as you collect them in Nairobi or as they are delivered to your door (Door payments only available within Nairobi County). We prefer Lipa na M-Pesa / bank transfer instead of cash

iMail Kenya is built around the following concept:

◆ We provide a free, personal USA address to Kenyan online shoppers who would like to use it as their shipping address for shopping from online stores in Canada and USA

◆ On receiving packages, we pack and forward them to Kenya. A tracking number is provided to help you track their status until they are ready for collection in Kenya.

◆ The $15.00 option includes clearing and goods can either be collected from our Nairobi office or you can request delivery to your home or business. The $7.80 option does not include clearing, only delivery to JKIA terminal / Mombasa where you clear the goods on your own

Why customers around the world prefer mailbox services:

◆ Most US retailers do not ship to international addresses for one reason or the other. This is at times a disadvantage as one is unable to take advantage of ongoing offers

◆ Sometimes you can save a lot more by buying items abroad especially when they are heavily discounted by the sellers

◆ Clearing goods in Kenya can sometimes be a very hectic experience. In fact, many international sellers are afraid to ship internationally as they do not understand the processes involved with Customs Clearance

Benefits of using a fully managed digital mailbox service:

◆ Receive packages from any courier. Being a real street address, you can receive packages not only from the USPS, but also from other couriers such as UPS, Fedex and more.

◆ View your packages from any device. We always forward an image of your package via email in addition to weight and dimensions

◆ Resend your packages to any address. You can mail your packages to any address you want. Just let us know what needs to be shipped and we’ll ship it out in no time. You can also send us your own shipping labels where applicable

Compare Rates

Visit our online shipping rates calculator for local shipments and select the source and destination of your parcel. Enter the dimensions, weight and value and click on “Get a Quote”. Make sure to include the parcel pick up location where our rider will collect the parcel. Once the courier results are displayed, determine the option that best suits your needs.

Prepare Your Package

Find the correct box or mailer for everything you’re looking to ship. Large boxes with too much empty space may mean higher fees to some couriers and are unnecessary when it comes to small items. Place the items in the box and seal with tape. If the items are fragile, make sure to pad with spare paper, bundled up newspaper, bubble wrap or something else soft.

Label Your Package

Put a label inside and outside the box. The external label should always be written with a pen or permanent marker or printed clearly and placed on the longest or widest side of the package. It should be clearly visible from an arm’s length away. You can always place a strip of clear packaging tape over your label (if printed) to prevent the address from smearing.

Schedule a Pick-Up

Make an order or contact us using any of our communication channels available on our Contact Us page to have your shipment picked up from your home or office. You can record the dimensions and weight of your package before pick up. Regardless, we’ll record both weight and dimensions after pick-up and send you the same. Once you’re content, a payment request will be sent to you

Shipment Notifications

We'll always send you an SMS notification and receipt once we hand over the parcel to the courier. Most courier companies will also send you a notification of their own once the package is booked and once it’s ready for collection. Always get in touch with the courier in case you do not plan to collect your parcel for a couple days after you’re notified.

WE'RE AN ONLINE BOOKING PLATFORM FOR PARCEL DELIVERY IN KENYA

Item: Freight USA to Kenya
Rating: 100
Author: Nairobi County

Search, compare and book your ideal courier service at the best rate

How to arrange a courier for sending your parcels:

◆ To start sending parcels, simply make an order or contact us with the details of your parcel, pick up location and destination and within no time, we’ll be on our way to pick it up.

◆ If you already know your parcel dimensions and weights you can get a real time online quote using our calculator for local parcels.

◆ We collect from your home, work or business address. Expect pre and post-delivery email or SMS notifications. Parcel collection and delivery should always be straightforward, quick and easy and we strive for that.

Fast, cost-effective and reliable parcel delivery in Kenya:

◆ Once a customer orders their goods online or by any other acceptable channel, they don’t want to wait for their goods for ages. Get their goods moving fast. No matter how far or near you can’t go wrong with our network of couriers.

◆ It’s very easy to send a parcel within Kenya – you can even book a door to door delivery service from the comfort of your own house or office. Please note that door to door delivery is however limited within major towns and specific couriers

◆ In next to no time, your recipient will have their goods in hand, and you’ll be glad you used one of the most reliable parcel delivery services

Collection and delivery anywhere in Kenya. We're here to help:

◆ It might be fairly easy to start a business today and the last thing any business wants to do is let their customers down, so we reduce the risk of that happening by enlisting couriers that can get the job done right from source to destination

◆ No business wants to focus all their energy on the ins and outs of every courier service out there and that’s why we are working on simplifying the shipping experience where you get it right the first time and at the right cost

◆ Most business owners have a hard time outsourcing their logistics but there are a few areas in which there’s not really much of a choice - delivery being the prime example. Unless business owners plan to drop everything drive around the country transporting products one by one, they're going to have to enlist some help.